Keytive.co.uk operates as part of Nordkey AB (company registration number 559418-0498), with correspondence handled via Kivra: 559418-0498, 106 31 Stockholm, Sweden. Throughout these Terms and Conditions, Nordkey AB will be referred to as “Keytive.co.uk” Our Privacy Policy is also applicable and should be read in conjunction with these terms.
1. Placing an Order
After completing your purchase, you will receive an order confirmation via email. This confirmation will include all relevant details, such as the products ordered, pricing, billing information, and delivery address. If you notice any discrepancies in the order confirmation, please contact our customer service team without delay.
Missing Order Confirmation
Occasionally, due to technical issues or circumstances beyond our control, your order confirmation might be delayed or not received. If your confirmation does not arrive within 30 minutes, please get in touch with our customer service team.
2. Payment Information
Keytive.co.uk’s payment services are securely handled by Stripe, Inc., which provides a reliable and secure payment platform. We utilise 3D-Secure, an additional layer of security for online transactions.
Further details about Stripe, Inc. can be found here, and their terms of use are available here.
To offer various payment options, we may need to share your personal, contact, and order information with the relevant payment service provider. We recommend reviewing our Privacy Policy for more information.
Your data will be handled according to applicable data protection laws and Stripe, Inc.’s privacy policy.
3. Delivery of Digital Goods
Product keys and other digital goods are delivered promptly to the email address provided during the order process. In rare instances, a technical delay of 1-5 minutes may occur. If you do not see the email after placing your order, please check your spam or junk mail folder.
Should the delivery of your digital products exceed the anticipated delay of 5 minutes, please contact our customer service team immediately. We will investigate and take necessary steps to ensure prompt delivery. We are committed to keeping our customers informed of any delays and working to minimise any inconvenience.
4. Pricing
All prices displayed on our website are in GBP and include VAT. We reserve the right to adjust prices due to changes from suppliers, technical errors, or inaccuracies in pricing.
Prices shown on the English version of the site may vary depending on the Customer’s country of residence. The currency used for transactions will be based on your location, and all prices include VAT, with the applicable rate determined by your country of residence.
5. Product Information
Product descriptions and images on Keytive.co.uk are intended for illustrative purposes. Please be aware that the appearance of images may vary depending on your computer’s colour settings.
6. Promotions and Discounts
Discount codes cannot be combined with other offers or promotions unless specifically stated otherwise.
7. Returns Policy
Due to the nature of digital goods, there is no right of return for these products. This policy applies to all digital items that are delivered automatically upon purchase. The usual 14-day return period for distance selling does not apply, as outlined in the Swedish Act on Distance Contracts and Contracts Outside Business Premises (2005:59), Chapter 2 § 11:11.
By placing an order, you agree to waive your right of return.
8. Complaints
Customers have the right to file a complaint about faulty goods under applicable consumer protection laws. If there is an issue with a digital product or if any item is missing, please contact Keytive.co.uk customer service at support@keytive.co.uk. Complaints must be lodged within three years and two months from the purchase date, provided the issue is reported within a reasonable time of its discovery. Please include your order number and the reason for your complaint.
Complaints can also be sent by post to the following address:
Nordkey AB
Kivra: 559418-0498
106 31 Stockholm, Sweden
Once we receive your complaint, we will review it and inform you of our decision as soon as possible. If your complaint is upheld, we will either rectify the issue, replace the product, or offer a refund, depending on the circumstances.
Keytive.co.uk reserves the right to reject a complaint if the product is found not to be defective under current consumer protection legislation.
9. Dispute Resolution
If a dispute arises that cannot be resolved through our customer service, you may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden) at:
Allmänna Reklamationsnämnden
Box 174
101 23 Stockholm, Sweden
If you reside within the EU, you can also use the EU Online Dispute Resolution (ODR) platform for an alternative method of resolving disputes online.
10. Limitation of Liability
We are not liable for any indirect damage that may result from the use of our products. We also do not accept liability for delays or faults caused by circumstances beyond our control (Force Majeure), including but not limited to labour disputes, fire, war, government actions, or issues with suppliers. We cannot be held responsible for any alterations to products or their characteristics made by the supplier or other factors beyond our control.
11. Amendments to Terms
Keytive.co.uk reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be posted on our website. Changes take effect once you accept the revised terms by making a purchase or visiting the website, or 10 days after we have notified you of the changes.
12. Miscellaneous
All information provided is subject to typographical errors, incorrect technical specifications from suppliers, and other inaccuracies. The information on our site does not constitute any form of guarantee or representation, except where explicitly stated. Keytive.co.uk reserves the right to amend any information without prior notice.
By making a purchase on Keytive.co.uk, you are entering into a contract. To enter into a valid contract, you must be at least 18 years old. If you are under 18, a parent or guardian must approve the purchase for the contract to be legally binding.